Hi Ashla,
Thank you for your review. The Ace flag uses a very particular shade of purple. Not all colour shades are available as a colour of enamel paint so we need to use the closest approximation. Based on our calculation, and as confirmed by https://www.flagcolorcodes.com/asexual, the closest enamel paint colour availale was Pantone 2425c. We created this example image to show how Pantone 2425c compares to the actual flag and how it looks on our pins: https://cdn.shopify.com/s/files/1/0558/1763/3947/files/ace_flag_comparison.png
I understand the frustration in not being able to get the absolutely perfect pin - this is a big reason why we created the visualizer on the Customizable Pride Pin's product page. It gives our customers the opportunity to see exactly what their pin set is going to look like - and like your review acknowledges, the Asexual pin on the visualizer appears just how you received it.
I hope this helps answer your concerns!
Darcy Alemany, Pin-Ace.com owner